Massage Envy Reviews

Will most likely be canceling after my year is up. Brycia did a very good job on the actual massage BUT it is very hard to get appointments for a 90 minute massage. Problems over and over again with being put on their "wait list". Took 4 calls to get information right on my request. Had 9:00 appt for 90 minute massage. Therapist came in at 9:10 and was out of the room at 10:20. I was walking out at 10:22. I understand they cut 10 minutes off a 60 minute session for undressing and consult, but this takes less than 5 minutes after your first session. Why do they cut 10 minutes off the end of the massage as well? Feel like I got ripped off on the length of time I paid for. Would cancel my contract now if it wouldn't cost me so much. Really no benefit to signing into a year long contract when they take 10 minutes off the start and end of your massage.

I had a facial in their Long Island store with Debi Allen she was the worst. Never never again. The most horrible experience

Woke, anti-white racist and immoral management! The massage is superior, the owner (Eric) and (April, regional manager filling in for regular manager) should be avoided at all costs! After being a customer for YEARS the assistant manager screwed up my appointments! When I complained I was canceled by April and the boss backed her up! I had never had a problem before! At NO TIME have I behaved any way but as a gentleman! Instead of getting the issue addressed he allowed her to apply her anti-white and anti-christian prejudice! She is a BIGOT and racist to white people! Totally unprofessional conduct by both people!

Woke, anti-white racist and immoral management! The massage is superior, the owner (Eric) and (April, regional manager filling in for regular manager) should be avoided at all costs! After being a customer for YEARS the assistant manager screwed up my appointments! When I complained I was canceled by April and the boss backed her up! I had never had a problem before! At NO TIME have I behaved any way but as a gentleman! Instead of getting the issue addressed he allowed her to apply her anti-white and anti-christian prejudice! She is a BIGOT and racist to white people! Totally unprofessional conduct by both people!

This place is a scam. I signed up my wife for a membership and she couldn't schedule anything for months because they didn't have an actual massage therapist on staff, then they got one and double booked her appointment so they canceled on her, then they over booked again and she had to drop to a 30 min session instead of a 60 min session. DO NOT SIGN UP FOR THEM.

Jorge is always caring and pleasant. Jorge's pressure is great and he puts a hot towel under your Neck to add to the experience. I book my 6 visits as soon as I arrive in Florida. I am always pleased with my massages.

In Reno, NV at MaeAnne location the massages were OK because all massages feel great. However, the business end of the deal is frustrating if not completely fraudulent. On the surface the rules seem pretty transparent but as their calendar filled up they didn't appear to do anything to accommodate clients. Now it takes two or more months to get an appointment and they can't even schedule multiple appointments for the same day and time for more than that; like six months out. Worst of all is that once they have your money you will never get it back. You can use cancelled or accumulated appointments as long as you still pay the monthly membership fee but you can't get an appointment for two months so you have to pay for two more months to get one missed massage back. Even though they have your money for months or years past when you didn't get an appointment for whatever reason, COVID 19 for example, you can only use up accumulated credits by scheduling more appointments which are months away. Some advice for current members who are behind: Cut Your Losses and get the "Immediate Cancellation" because you will never live long enough to get the missed months back and the other options for cancellation are merely string-along-cons to get more of your money.

In Reno, NV at MaeAnne location the massages were OK because all massages feel great. However, the business end of the deal is frustrating if not completely fraudulent. On the surface the rules seem pretty transparent but as their calendar filled up they didn't appear to do anything to accommodate clients. Now it takes two or more months to get an appointment and they can't even schedule multiple appointments for the same day and time for more than that; like six months out. Worst of all is that once they have your money you will never get it back. You can use cancelled or accumulated appointments as long as you still pay the monthly membership fee but you can't get an appointment for two months so you have to pay for two more months to get one missed massage back. Even though they have your money for months or years past when you didn't get an appointment for whatever reason, COVID 19 for example, you can only use up accumulated credits by scheduling more appointments which are months away. Some advice for current members who are behind: Cut Your Losses and get the "Immediate Cancellation" because you will never live long enough to get the missed months back and the other options for cancellation are merely string-along-cons to get more of your money.

I was a customer for well over a year at the Morrisville, NC location. I wasn't using the service so I called to cancel. I was told I had to speak with a manager. I left all of my information and he was supposed to call me back. This went on for 4 months!!! All the while I was still being charged monthly!! I could not get a manager on the phone! Eventually, I emailed the company and was told I had to fill out a form! That was the first I heard of a form. I told them about my experience and had dates and names but they would not reimburse me for the prior 4 months I was charged when trying to cancel my membership! I will never join a Massage Envy again after this terrible customer service experience! Clearly, they were trying to get more money out of me and sadly, they were successful.

I was a customer for well over a year at the Morrisville, NC location. I wasn't using the service so I called to cancel. I was told I had to speak with a manager. I left all of my information and he was supposed to call me back. This went on for 4 months!!! All the while I was still being charged monthly!! I could not get a manager on the phone! Eventually, I emailed the company and was told I had to fill out a form! That was the first I heard of a form. I told them about my experience and had dates and names but they would not reimburse me for the prior 4 months I was charged when trying to cancel my membership! I will never join a Massage Envy again after this terrible customer service experience! Clearly, they were trying to get more money out of me and sadly, they were successful.

I have never been more frustrated and angered by a company!!!!! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back!!! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

I have never been more frustrated and angered by a company!!!!! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back!!! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

I have never been more frustrated and angered by a company! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

Keith is such a professional!
His massage leaves you relaxed and feeling amazing.
I would recommend him to any friend. Thank you for helping me to relax and unwind.

Keith is such a professional!
His massage leaves you relaxed and feeling amazing.
I would recommend him to any friend. Thank you for helping me to relax and unwind.